sheltair

Employment Opportunities at Sheltair

All Sheltair employees work every day to meet and exceed customers' expectations. If you share this philosophy, maybe you should work with us. From Florida, Georgia to New York, we are always looking for the brightest and the best to join our team. Benefits include paid vacations, insurance and 401K participation.

Thank you for your interest in becoming a part of the Sheltair family.

Current Openings

+ Customer Service Representative (CSR) - JFK, New York, NY

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.  

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Please contact Antonella Lombardi via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Customer Service Representative (CSR) - La Guardia, NY

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided. 

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Please contact Priscilla Yecora via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Customer Service Representative (CSR) - Lakeland, FL

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.  

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Salary: $12- $13 per hour

Please contact Ana Fenton via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Customer Service Representative (CSR) - Orlando, FL

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.   

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Please contact Kristin Scherzer via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Customer Service Representative (CSR) - Panama City, FL

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.  

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
  • Salary: $12/hour
Please contact Leslie Overmier via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Customer Service Representative (CSR) - Tampa, FL

Job Description:
This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.  

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:
  • A High School diploma or GED – an Associate’s degree is preferred;
  • Experience in a dynamic, multi-tasking environment;
  • Two to four years’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Proficiency in basic math;
  • Proficiency in the Microsoft Office suite of products;
  • A typing speed of at least 40 - 60 words per minute;
  • A professional appearance.
Please contact Rebecca Reres via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Manager - JFK - New York, NY

Job Description:
The Line Service Manager is responsible for leading and directing the day-to-day line service operation and the line service personnel.

Duties include, but are not limited to the following…
  • Maintain company issued service standards, safety standards and security procedures
  • Assist in the hiring process, perform reviews, evaluations, or disciplinary actions for members of the line service team.
  • Oversee all aspects of the training process for line personnel both new and recurrent
  • Lead the day-today operations and provide guidance to the line service team
  • Lead by example while setting a positive and enthusiastic tone
  • Coordinate scheduling and time off requests for the line service team
  • Facilitate monthly safety meetings and ensure compliance with all company policies
  • Oversee the quality control procedures including daily, monthly and quarterly checks
  • Ensure all equipment is maintained and all required service and safety checks
  • Work with the customer service manager to provide premium customer service experience
  • Handle customer requests and follow up to ensure customer satisfaction
  • Relationship building with customers and tenants, both internal and external
  • Handle customer complaints and/or objectives on service and provide follow up. Document all communications with customers
  • Identify and solve problems in the early stages. Look for ways to prevent problems when able
  • Communicate with management any and all issues that may arise. Look for ways to improve teamwork between all departments
  • Achieve, sustain and exceed performance numbers set by management. Look for ways to reduce costs, overtime and maximize sales
Qualifications:
To be considered for this position, an individual must have a minimum five years of aviation experience and three years supervisory experience. Strong interpersonal management skills, effective time management. Ability to read and comprehend general business documents, reports and technical procedures or government regulations. The ability to present information and respond to questions from department managers, co-workers and customers. Must possess a valid driver’s license and go through an extensive background check.

Please contact Antonella Lombardi via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Manager - Farmingdale, NY

Job Description:
The Line Service Manager is responsible for leading and directing the day-to-day line service operation and the line service personnel.

Duties include, but are not limited to the following…
  • Maintain company issued service standards, safety standards and security procedures
  • Assist in the hiring process, perform reviews, evaluations, or disciplinary actions for members of the line service team.
  • Oversee all aspects of the training process for line personnel both new and recurrent
  • Lead the day-today operations and provide guidance to the line service team
  • Lead by example while setting a positive and enthusiastic tone
  • Coordinate scheduling and time off requests for the line service team
  • Facilitate monthly safety meetings and ensure compliance with all company policies
  • Oversee the quality control procedures including daily, monthly and quarterly checks
  • Ensure all equipment is maintained and all required service and safety checks
  • Work with the customer service manager to provide premium customer service experience
  • Handle customer requests and follow up to ensure customer satisfaction
  • Relationship building with customers and tenants, both internal and external
  • Handle customer complaints and/or objectives on service and provide follow up. Document all communications with customers
  • Identify and solve problems in the early stages. Look for ways to prevent problems when able
  • Communicate with management any and all issues that may arise. Look for ways to improve teamwork between all departments
  • Achieve, sustain and exceed performance numbers set by management. Look for ways to reduce costs, overtime and maximize sales
Qualifications:
To be considered for this position, an individual must have a minimum five years of aviation experience and three years supervisory experience. Strong interpersonal management skills, effective time management. Ability to read and comprehend general business documents, reports and technical procedures or government regulations. The ability to present information and respond to questions from department managers, co-workers and customers. Must possess a valid driver’s license and go through an extensive background check.

Please contact Leonel Rivera via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Technician - Long Island, New York

Job Description:
  • Greet, park, tow, move and marshal aircraft arriving or departing, ramp area.
  • Provide lavatory and water service as required.
  • Provide shuttle service for passengers/crew as required.
  • Fuel aircraft Jet-A- 100LL as required.
  • Assist with customer service duties as required.
  • Provide oil for aircrafts as required.
  • Assist with general cleaning and clearing of debris from ramp, building and customer area.
  • Assist passengers and/or crew with baggage/ cargo as needed.
  • Assist with wing walking duties as required.
  • Sump fuel tanks and trucks daily and record finding.
  • Comply with all company and airport regulations. Perform other duties as needed.

Qualifications:
  • High school diploma or GED
  • Complete NATA safety 1st initial training and recurrent every 2 years.
  • Must possess a valid state driver’s license, CDL preferred.
  • Must successfully complete the company’s training program.
  • Require moderate to heavy physical exertion to fuel aircraft and handle baggage.
 Please contact Laura Foscolo via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Technician - Ocala, FL

Job Description:
This line service technician is a customer service oriented position and they are the first face customers see. This position involves daily contact with customers and co-workers in a situation that requires a positive attitude, tact and courtesy at all times. The individual performs many duties such as :
  • Greet, park, tow, move and marshal aircraft arriving or departing ramp area.
  • Provide lavatory and water service as requested.
  • Provide shuttle service for passengers/crew as required.
  • Fuel/de-ice aircraft as requested.
  • Assist with customer service duties as required.
  • Provide oil for aircraft as requested.
  • Assist passengers and/or crew with baggage/cargo as needed.
  • Assist with general cleaning and clearing of debris from ramp, building and customer areas.
  • Assist with wing-walking duties as required.
  • Pump fuel tanks and trucks daily and record findings.
  • Comply with all Company and Airport regulations.
  • Perform other duties as assigned.
Qualifications:
  • A High School diploma or GED;
  • A minimum of one to three years’’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
Please contact Kyle Van Atta via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Supervisor - Daytona Beach, FL

Job Description:
The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers.  The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary.  In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians.  An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers.   Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage.  In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary.  The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance.

The LSS must be able to accommodate long hours during busy periods and special event periods.

Qualifications:
  • A High School diploma or GED;
  • A minimum of one to three years’’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
Please contact Robert Cavetti via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ Line Service Supervisor - Tampa, FL

Job Description:
The Line Service Supervisor is responsible for leading, supervising and coordinating the activities of the line service technicians providing aircraft refueling and exceptional customer service to discriminating general aviation customers.  The LSS also ensures compliance with company policies and safety regulations, trains new employees and assigns duties to his/her direct reports, maintains fuel inventories, ensures the safe and efficient use of equipment, and orders supplies and equipment as necessary.  In this role, the LSS ensures new procedures are followed to the letter and new information is passed on to the technicians.  An important responsibility of the LSS, as a first and last contact as customers arrive and depart the facilities, is to represent Sheltair in a positive and professional manner, while developing and maintaining excellent relationships with customers.   Although delivering customer service is top priority, many daily tasks involve physical activities such as climbing ladders, pulling fuel hoses and carrying baggage.  In addition, the LSS assists with ramp operations such as towing, wing-walking, directing and parking aircraft as necessary.  The LSS leads by example when working alongside his/her direct reports and provides the manager with input regarding staffing, scheduling, on-the-job training, employee rewards and employee performance.

The LSS must be able to accommodate long hours during busy periods and special event periods.

Qualifications:
  • A High School diploma or GED;
  • A minimum of one to three years’’ relevant experience in related field;
  • Strong interpersonal, communication, organizational and customer service skills;
  • A valid driver’s license;
  • Ability to handle moderate to heavy physical activity to fuel aircraft and handle baggage – must be able to lift up to 50 lbs.
Please contact Joshua Purvis via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ IT Support Specialist

Job Description:
The information technology (IT) support specialist is a generalist position which will assist the Manager of Enterprise IT. This position will be responsible for all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. (IT) support specialist also provides support connecting to the wireless network, printing, smartphones, video conferencing and general conference room setup. The job duties will be performed centrally at the corporate office and provide smart hands assistance at several branch locations in Fort Lauderdale. The IT support specialist must be knowledgeable in all aspects of computer support, diligent, and analytical; they also must possess outstanding communication skills to assist the Manager of Enterprise IT in handling requests for information, responding to routine inquiries, general research & perform other duties as assigned.

Experience:
  • Experience with Desktop support, Desktop Imaging, Computer Repairs, Printer Maintenance, VOIP, Windows OS, Dell, Citrix, Terminal Server, Apple Products & iTunes, Android OS, Cisco, Wireless Networks
  • Working knowledge of TCP/IP networking and services such as DNS, DHCP and AD
  • Knowledgeable about Dell computer systems, Mobile electronic device systems, and Microsoft software applications
Qualifications:
  • Associates degree in Computer Science or Information Systems, or an equivalent combination of education, training and experience
  • Excellent intrapersonal communication and customer service skills
  • Ability to compose business correspondence and to write concise technical documentation
  • Great at organizing, prioritizing and multitasking
  • Self-starter and reliable. Able to function well in a team environment
  • Must have a valid driver’s license
Please contact Joe Para via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply or would like additional information about this job.

+ HR Recruiter - Ft. Lauderdale, FL

POSITION SUMMARY:
The corporate Human Resources Recruiter is a full time position responsible for delivering all facets of recruiting success throughout the organization. This will be achieved through the development of local and national recruiting plans, employing traditional sourcing strategies and resources as well as developing new creative recruiting ideas. This position will assist the HR department with pre-hires, background checking as well as drug screens.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Partners with hiring managers to determine staffing needs
  • Posting of positions internally, externally and on our company website
  • Screens resumes, interviews candidates (by phone or in person or vis Skype)
  • Ensures job descriptions are complete and up to date
  • Administers appropriate assessments and reference/background checking, makes recommendations for hire
  • Delivers employment offers for all positions
  • Uses traditional and nontraditional resources such as career fairs, community network events, etc. to identify and attract quality candidates
  • Develops advertising programs to ensure high visibility with potential candidates
  • Follows up with candidates and hiring managers to obtain feedback regarding recruiting process
  • Manages current candidate activity with applicant tracking
  • Processes all pre-hire paperwork
QUALIFICATIONS/SKILLS/ABILITIES:
  • Recruiting experience
  • Basic HR knowledge
  • Excellent computer skills
  • Effective oral and written communication skills
  • General knowledge of various employment laws and practices
  • Ability to work with various departments and foster teamwork
  • Excellent organizational skills
  • Must be able to identify and resolve problems in a timely manner
  • Must possess a valid driver’s license
  • Minimum travel required
EDUCATION AND/OR EXPERIENCE:
  • Bachelor’s degree preferred
  • 1-2 years of human resources experience required
  • 2-3 years of recruiting experience required
Physical Demands:
  • Required to regularly hear, talk and sit for long periods of time
  • Occasionally lift office products and supplies, up to 20 lbs.
  • Specific vision abilities required include close vision and ability to adjust focus. 
Salary: $35,000-$45,000

Please contact Carol Martin via email at This email address is being protected from spambots. You need JavaScript enabled to view it. if you wish to apply, or if you need additional information about this job.

 

Sheltair is an Equal Opportunity/Affirmative Action Employer

Sheltair Aviation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sheltair Aviation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

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