In a resounding affirmation of its commitment to client service, Sheltair has been honored by its customers with top rankings in the 2021 Aviation International News (AIN) FBO Survey. The family-owned company saw seven of its airport locations land in the top 20%—the most of any FBO network nationwide.
As a true metric of Sheltair’s dedication to exceptional service, the rankings result from general aviation customers’ feedback on facilities, passenger amenities, pilot amenities, line service, and customer service representatives (CSRs). The scores from all five categories were averaged to reach the FBOs’ final scores.
With this focus on customer experience, four of these Sheltair FBOs ranked in the top 10%, two of which topped the list among the most esteemed 5% of FBOs—an exciting first for this innovative aviation company.
“Every service we offer and every operational decision we make is on behalf of our customers and Sheltair team members,” stated Lisa Holland, Sheltair president. “I am proud of Sheltair’s commitment to exceptional customer care and honored that our customers took the time to support Sheltair through their participation in this annual survey. Our longstanding partnership with our customers remains the greatest value while these results serve as a testament to the level of safety and service they experience throughout the Sheltair network.”
Represented in the top 20% were Sheltair Daytona Beach (DAB), Savannah (SAV), and Clearwater (PIE). Sheltair Jacksonville (JAX) and Orlando (ORL) landed in the top 10%, while Sheltair Tampa (TPA) and Fort Lauderdale (FLL) achieved a top 5% position. With a well-rounded approach to exceptional operations, Sheltair TPA was one of only three FBOs to score a 4.7 or higher (out of five) in every category, marking its sixth consecutive year in the top 5%.
In addition, AIN recognized Sheltair’s New York City locations at La Guardia and John F. Kennedy in the most improved FBOs category, showing a notable increase in rankings year over year. In the Long Island area, Sheltair’s Westhampton Beach (FOK), Islip (ISP), and Farmingdale (FRG) locations ranked as the top three FBOs consecutively.
In Florida, Sheltair Panama City Beach (ECP) was designated as the number one FBO in Northwest Florida. Sheltair Tampa (TPA), St. Petersburg (SPG), and Clearwater (PIE) were ranked the top three FBOs in the Tampa Bay area; and Sheltair Pompano Beach (PMP) scored higher than any other FBO in the Pompano/Boca Raton area, with a 4.55.
Sheltair also had more team members recognized by customers than any other company in the Above & Beyond category: Bernie Spencer (DAB), Brandy Bailey (ECP), Johanna Echeto (ORL), Odette Miqui (FLL), Rebecca Reres (TPA), and Venus Koenig (JAX).
Sheltair, a privately-owned aviation development company, operates 18 premier FBOs and manages over four million square feet of aviation-related properties throughout Florida, Georgia, Colorado, and New York. Sheltair services include fueling, ground handling, hangar and office leasing, and turn-key design/build of aviation properties.